Ticketing for Faster Resolutions and Smarter Escalations
Efficiently manage customer support seamlessly by automating the process of issue tracking, resolution, and prioritisation. AI-enabled ticket management system and tools make sure that customer queries are assigned, categorised, and resolved instantaneously depending on the type of issue, customer priority, and urgency. Strategic escalations ensure critical cases are routed automatically to the designated teams or the senior professionals/agents. This guarantees swift resolutions and enhanced customer experience.
AI-enabled workflows reduce manual interference by categorising the tickets instantaneously.
Incorporates intelligent ticket handling for response time reduction and enhanced customer experience.
Make sure critical issues are assigned to the appropriate team for swift resolutions.
Make use of clear-to-understand, clutter-free, data-driven reports that aid the management in optimising workflows, making informed decisions, as well as, enhancing support.
Combined workflows align the support teams, guaranteeing structured and well-organised case management.
A hospital automates patient support inquiries, categorising them into appointment scheduling, billing issues, and emergency cases. High-priority cases, such as emergency consultations or insurance claims for critical patients, will be auto-escalated to senior administrators for immediate attention.
AI-driven ticketing to manage customer issues related to account access, loan applications, and fraud alerts. Fraud-related and other high-risk concerns will be automatically flagged and escalated to the security team for immediate action, preventing unauthorised transactions.
Universities can automate student support tickets related to admissions, course access issues, and exam scheduling. Any urgent requests, such as exam access failure or enrollment deadline issues, are automatically escalated to academic departments for timely resolution.
Hotels automate guest support requests, handling bookings, room service issues, and special requests. VIP guest complaints, such as room dissatisfaction or service delays, are auto-escalated to the hotel manager to provide personalised resolutions and upgrades.
Media platforms categorise user complaints related to subscription payments, content access, and technical issues. Outages or major content access failures are auto-escalated to the technical team to resolve disruptions promptly.
Gaming companies automate support tickets for account bans, payment issues, and bug reports. High-impact issues, such as server crashes or payment failures during in-game purchases, are escalated to the engineering and finance teams for immediate resolution.
Transform how your business handles customer support with Generative AI-powered ticket management. Through an easy setup process, automation can seamlessly be added into an existing ticketing system.
Automate mundane tasks with intelligent automation, connect with over 400+ apps and build connected flows. Our Intelligent flows can think like a human to dynamically make decisions, intelligently manage your lead flows to maximise your revenue or smartly.
Engage with customers effortlessly across multiple communication channels like WhatsApp, Instagram, Facebook Messenger, email, SMS, and live chat while managing all interactions from a single, unified dashboard.
Marketing means to be present at the right time at the right place with the right offerings, our intelligent CRM lets you do just that. Intelligent CRM enriches the leads, analyses the best product/service fit, connects with them using the right platforms, customises.
Effective inventory management is critical for businesses that wish to reduce costs, minimize stockouts, and maximize operational efficiency. Smart Inventory Management utilizes AI, automation, and real-time monitoring to computerize stock.
Efficiently manage customer support by automating issue tracking, prioritisation, and resolution. AI-powered ticket management ensures that customer inquiries are categorised, assigned, and resolved promptly.
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